Turn failed WooCommerce payments into an actionable recovery queue with cause-aware guidance, conservative safety controls, native WooCommerce retry flows, gateway-health context, and tracked recovered-revenue attribution.
A failed order may need customer action, merchant investigation, a different payment method, more time—or no outreach at all. DeclinePilot is designed to separate those situations instead of pushing every failure into the same recovery sequence.
Normalizes supported evidence into merchant-friendly categories such as insufficient funds, authentication required, issuer/customer decline, fraud/risk block, gateway/service issues, store configuration problems, rate limits, and unknown failures.
Surfaces actions including merchant action first, high-value opportunity, customer action needed, recover now, wait before retry, and protected.
Compares recent failures with a prior baseline and presents operational states such as Learning, Healthy, Degraded, and Critical without pretending uncertainty is certainty.
Tracked recovery links return eligible shoppers to WooCommerce's native Pay for order flow. DeclinePilot does not create its own card checkout and is designed not to store card numbers, CVC values, payment tokens, raw gateway payloads, or full transaction IDs in its analytics tables.
DeclinePilot separates failed-payment exposure, recovery messages, tracked retries, later-paid orders, and retry-attributed recovered revenue.
Opening a recovery link alone does not count as a recovered payment. Attribution requires the shopper to enter the WooCommerce payment flow, submit a tracked retry, and later reach a paid state.
DeclinePilot is designed to operate without a mandatory Rivenset analytics service or custom licensing server. Its local event and risk records avoid copied customer profile data and sensitive payment payloads.
Stores bounded operational fields such as order ID, gateway ID, amount/currency, normalized event or failure category, timestamps, and pseudonymous subject hashes where needed for safety limits.
Includes WordPress personal-data export/erasure integration for DeclinePilot-held pseudonymous linkage and a merchant-configurable local event-retention window.
Provides a privacy-safe support bundle designed to exclude customer names, emails, addresses, order IDs, site URL, API credentials, payment tokens, full transaction IDs, raw gateway payloads, and custom recovery-email content.
DeclinePilot is currently in final submission preparation. Public purchase links will be added after marketplace availability is confirmed.